Customer Service Executive • Retained customers by providing best possible service in terms of immediate response to enquiries, quick execution of requests & by keeping the customers updated • Prepared strong and reliable MIS reports for facilitating the decision making process and liaison with Management for innovative market penetration • Conceptualized & implemented strategies to enhance operational efficiency and ensure adherence to all the set parameters to enhance the efficiency of various aspects of the service delivery cycle • Collected and collated data and generating periodic reports and carrying out value added analysis of reports to facilitate strategy planning
Customer Service Executive • Retained customers by providing best possible service in terms of immediate response to enquiries, quick execution of requests & by keeping the customers updated • Prepared strong and reliable MIS reports for facilitating the decision making process and liaison with Management for innovative market penetration • Conceptualized & implemented strategies to enhance operational efficiency and ensure adherence to all the set parameters to enhance the efficiency of various aspects of the service delivery cycle • Collected and collated data and generating periodic reports and carrying out value added analysis of reports to facilitate strategy planning